# Troubleshooting AI builder assistant and chat
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This topic contains troubleshooting guidance for common issues when using the AI builder assistant.

## Error when creating an app with AI
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When using the AI prompt to create an app, the following error may occur:

```
We apologize, but we cannot proceed with your request. The request may contain content that violates our policies and guidelines. Please revise your prompt before trying again.
```

**Problem:** The request is blocked due to potentially harmful content.

**Solution:** Rephrase the prompt and try again.

## App generated using AI is empty app or missing components.
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**Problem:** This can be caused by an unexpected service error.

**Solution:** Retry creating the app using AI, or create the components manually in the generated app.