Troubleshooting

If issues occur when you use WorkSpaces Applications, your WorkSpaces Applications session ID can help your administrator with troubleshooting. This section describes how to find the session ID.

The session ID is created when you request a streaming session. The session ID, and other information used by WorkSpaces Applications, is stored in the session storage location for your browser. You can use the developer tools that are available for your browser interface to find this location.

For information about the developer tools that are available for common web browsers, see the following resources:

After you locate the developer tools for your browser, search for the session storage for the WorkSpaces Applications website. The domain for the website is https://appstream2.<aws-region>.aws.amazon.com. Expand the domain, and choose sessionStorage.as2SessionData. The session ID is stored in the key sessionId.