Troubleshooting

If issues occur when you use the WorkSpaces Applications client for Windows, your WorkSpaces Applications client ID and version number can help your administrator with troubleshooting. The following sections describe how to find the client ID and client version number.

How to find the WorkSpaces Applications client ID

The WorkSpaces Applications client ID uniquely identifies your device. This ID is created when you install the WorkSpaces Applications client for Windows. To find your client ID, open the WorkSpaces Applications client. On the bottom left of the client sign-in page, choose the Client Options link. The client ID is displayed at the top of the WorkSpaces Applications Client Options dialog box. You can use your mouse to select the client ID, and then copy it to your clipboard by using your keyboard or mouse.

How to find the WorkSpaces Applications client version number

WorkSpaces Applications periodically releases new client versions to add features and functionality or resolve issues. To find the version of the WorkSpaces Applications client that you have installed, open the WorkSpaces Applications client. On the bottom of the client sign-in page, choose the About Amazon WorkSpaces Applications link. The client version is displayed below the Amazon WorkSpaces Applications logo.