Can't see subscribed users
Problem: Subscribed users are not appearing in the Amazon Q Developer console.
You have subscribed one or more users to the Pro tier, but when you navigate to the Amazon Q Developer console's Subscriptions page, you can't see them.
Solutions:
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Make sure you're signed in to the correct AWS account and AWS Region.
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Try switching to the Amazon Q console. The Amazon Q console is able to display users who were subscribed as part of a group, and is also able to display subscriptions across multiple accounts in an organization managed by AWS Organizations.
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If you switched to the Amazon Q console, and still can't see users, do the following:
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Make sure you're in the correct AWS Region. You will need to be in the Region where your IAM Identity Center instance is deployed. This might be a different Region from your Amazon Q Developer console and profile.
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If you're using AWS Organizations, try enabling trusted access so that you can see subscriptions in both management and member accounts. For more information, see Viewing an aggregated list of Amazon Q Developer subscriptions.
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