# Unable to subscribe users
<a name="unable-to-subscribe-standalone"></a>

**Problem: Unable to subscribe users to Amazon Q Developer Pro**

**Solutions:**
+ Verify that you have the minimum permissions required to subscribe users. For more information, see [Allow administrators to use the Amazon Q Developer console](id-based-policy-examples-admins.md#q-admin-setup-admin-users). After you obtain the necessary permissions, reload the console page to access Amazon Q. 
+ Check that you're in the Amazon Q Developer console (not the Amazon Q console).
+ Check that you're in a supported AWS Region for Amazon Q Developer. For more information, see [Supported Regions for the Q Developer console and Q Developer profile](q-admin-setup-subscribe-regions.md#qdev-console-and-profile-regions). 
+ Ensure you're following the correct workflow for the type of account you have. For more information, see [Getting started with a personal account (Builder ID)](getting-started-builderid.md), [Subscribe users to Amazon Q Developer Pro in a standalone account](subscribe-standalone.md), [Subscribe users to Amazon Q Developer Pro in a management account](subscribe-management.md), or [Subscribe users to Amazon Q Developer Pro in a member account](subscribe-member.md).