Using the Amazon Q Business browser extension - Amazon Q Business
PrerequisitesInstall and configure the browser extensionUse casesConsiderationsTroubleshooting

Using the Amazon Q Business browser extension

The browser extension is available to Amazon Q Business users on Google Chrome, Mozilla Firefox, and Microsoft Edge browsers.

Prerequisites for using the browser extension

  • You must be a user

  • Your Amazon Q Admin must connect the browser extension with your Amazon Q Business web experience.

  • Supported browsers are Google Chrome, Mozilla Firefox, Microsoft Edge, but reach out to their admin to find out which browsers are enabled for use with Amazon Q.

Install and configure the browser extension

  • To set up your browser extension, either wait for your IT department to configure and install it automatically, or follow their installation instructions.

    The following are browser extensions from third-party providers that may be helpful.

  • If you have an Amazon Q Business web experience and would like to connect to it, navigate to it in one of your other browser windows, the extension will automatically detect and suggest the link to connect your Amazon Q web experience. If not, you will need to paste the link to your Amazon Q web experience at the time of authenticating to the Amazon Q browser extension. Your browser extension will remember this link for future logins, but you can always choose a different Amazon Q web experience link.

  • Once you have successfully logged on, you can use your Amazon Q browser extension.

Tip

You can also pin your Amazon Q browser extension to have it readily accessible while using your browser. Instructions for this are specific to your browser of choice. The following third-party information about pinning extensions might be helpful.

Safari browsers are not supported at the time.

Common use cases for using the Amazon Q Business browser extension

The following are some of the common use cases that will help you make the best use of your Amazon Q Business browser extension:

  1. Summarize a page

    1. Open the Amazon Q Business browser extension

    2. Login and navigate to the web page that you want to summarize.

    3. Use the summarize for a summary of a snapshot of that web page for the moment when you navigated to it.

    4. Now your conversation contains a snapshot of this web page. You can continue to chat about the web page and ask followup questions.

  2. Add web pages and files as context to an Amazon Q conversation

    1. Switch to General Knowledge mode.

    2. If you have clicked on the summarize button, the current web page is already in your conversation context. To add the current web page to the conversation without summarizing the page:

      1. Choose the paperclip icon

      2. Select add current page

    3. Ask questions about the current web page snapshot.

    4. To add a file, choose the paper clip icon and browse to the file of your choice (~50MB maximum size limit, ~3.75MB per image)

    5. You can have up to a total of 20 web page snapshots or files in your conversation. To add another web page, navigate to the next web page that you'd like to add and repeat the first step.

    6. To remove an attachment, choose the paper clip icon and remove the web page snapshots or files of your choice.

  3. Access Amazon Q Business’ Knowledge from your company data sources

    1. Switch to Company Knowledge mode

    2. Ask Q Business questions about your company’s data sources

    3. Get source attribution for your data sources

  4. Reset the context of your current conversation

    1. To reset the context of your current conversation, choose the new chat bubble icon. Your chat will be free of past attachments and web page snapshots.

Important

The Amazon Q Business browser extension integration does not support actions or plugins.

Considerations for using the Amazon Q Business browser extension

  1. Amazon Q Business does not use customer data for service improvement or for improving its underlying large language models (LLMs). Also, none of the data you include in your browser extension conversations will be indexed into your company's Amazon Q Business instance. For more information, see Amazon Q Business Service improvement.

  2. You can access all history of previous conversations (including attachments to those conversations) that have not been deleted from the Amazon Q web experience conversation history.

  3. All conversations with Amazon Q including uploaded web page snapshots and files from the browser extension will be deleted after 30 days of inactivity.

  4. If you close the Amazon Q browser extension, it will start a new conversation the next time you reopen it.

  5. Amazon Q's responses aren't always 100% accurate. For more information, see Hallucination in the topic Key concepts of Amazon Q Business.

Troubleshooting the Amazon Q Business browser extension

  • My admin has enabled the browser extension, but I'm unable to login.

    Try having a conversation on your Amazon Q web experience first and then try the browser extension again. If this doesn't work, then contact your Amazon Q admin or IT department.

  • I am getting a "Can't access document" error.

    This happens when a web uses an unsupported format from which the browser extension is unable to pull relevant data to provide a helpful response. If you encounter this error and would like your web page to be supported, please submit feedback via the feedback button in the browser extension

  • Amazon Q doesn't respond helpfully or doesn't use the context of the web page I added.

    Try starting a new chat and adding the web page snapshot or file again. If it still does not work, submit feedback using the feedback button and include any non-confidential details about the type of web page where the extension failed,

  • I get the error, 'To use this browser extension, your administrator needs to enable "Allow end users to send queries directly to the LLM" in the Amazon Q Business console'.

    Contact your Admin or IT department with the error.

  • Amazon Q doesn't recognize updated information when my web page changes.

    Amazon Q only has access to a snapshot of a web page. Similar to a photograph, this is all the information in the web page from the time it was uploaded to Amazon Q. To refresh the snapshot of your page, remove the current snapshot of the web page, choose a refreshed snapshot of the page, and choose Summarize or Upload for summarizing or further contextual analysis.