Create an outbound call to phone number in Amazon Connect Agent Workspace - Agent Workspace

Create an outbound call to phone number in Amazon Connect Agent Workspace

Creates an outbound call to the given phone number and returns the contactId. It takes an optional parameter queueARN which specifies the outbound queue associated with the call, if omitted the default outbound queue defined in the agent's routing profile will be used.

Signature 

  createOutboundCall(
    phoneNumber: string,
    options?: CreateOutboundCallOptions,
  ): Promise<CreateOutboundCallResult>

Usage 

const outboundCallResult:CreateOutboundCallResult = await voiceClient.createOutboundCall("+18005550100");

Input

Parameter Type Description
phoneNumber Required string The phone number specified in E.164 format
options.queueARN string It specifies the outbound queue associated with the call, if omitted the default outbound queue defined in the agent's routing profile will be used.
options.relatedContactId string Optional parameter to supply related contactId

Output - CreateOutboundCallResult

Parameter Type Description
contactId string The contactId of the created outbound call.

Permissions required: 

Contact.Details.Edit