Get the type of contact in Amazon Connect Agent Workspace - Agent Workspace

Get the type of contact in Amazon Connect Agent Workspace

Get the type of the contact in Amazon Connect Agent Workspace. This indicates what type of media is carried over the connections of the contact.

Signature 


 getChannelType(contactId: string): Promise<ContactChannelType>

Usage 

const contactType: ContactChannelType = await contactClient.getChannelType(AppContactScope.CurrentContactId);

Input

Parameter Type Description
contactId Required string The id of the contact to which a participant needs to be added. Use AppContactScope.CurrentContactId to represent the current contact.

Output - ContactChannelType

Parameter Type Description
type string The possible values are voice, queue_callback, chat, task, email
subtype string

For the types voice & queue_callback, it will be connect:Telephony | connect:WebRTC.

For the type chat, it will be connect:Chat | connect:SMS | connect:Apple | connect:Guide.

For the type task, it will be connect:Task.

For the type email, it will be connect:Email.

Permissions required: 

Contact.Details.View