# Troubleshooting issues with AWS account creation
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Use the reference links in the following table to help you diagnose and fix issues with creating a new AWS account. 


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| Issue | Reference link | Source | 
| --- | --- | --- | 
| I don't know how to sign-up or create an account | [Create an AWS account](manage-acct-creating.md) | This guide | 
| What should I do if I didn't receive a call from AWS to verify my new account or the PIN I entered doesn't work? | [https://repost.aws/knowledge-center/phone-verify-no-call](https://aws.amazon.com/premiumsupport/knowledge-center/phone-verify-no-call) | AWS re:Post | 
| How do I resolve the "maximum number of failed attempts" error when I try to verify my AWS account by phone? | [https://repost.aws/knowledge-center/maximum-failed-attempts](https://aws.amazon.com/premiumsupport/knowledge-center/maximum-failed-attempts) | AWS re:Post | 
| It's been more than 24 hours and my account isn't activated | [https://repost.aws/knowledge-center/create-and-activate-aws-account](https://aws.amazon.com/premiumsupport/knowledge-center/create-and-activate-aws-account) | AWS re:Post | 
| I can't sign into my new account after it has been created | [https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-sign-in-issues.html](https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-sign-in-issues.html) | AWS Sign-In User Guide | 

For additional help, we recommend that you search [AWS re:Post](https://forums.aws.amazon.com/) for content related to your specific issue. If you still need assistance, contact [AWS Support](https://console.aws.amazon.com/support/).