Access AWS Support
Warning
We're currently releasing our new experience to a limited number of customers. You might not be able to access this experience yet.
When you sign up for our new AWS experience, there are two places where you can work with AWS Support.
You can access Basic Support or Business Support+. By default, you are enrolled in Basic Support. You can start a trial of Business Support+ to use it free for up to six months.
Project support
If you are running into issues with your project, your team management, or issues related to billing, you can access Basic Support or Business Support+ in AWS Settings. You can request additional projects for your organization or request quota increases related to billing.
To create a support case
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Open AWS Settings at https://settings.aws.com
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In the main navigation pane, choose Support.
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For Project support, choose Create case.
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For Subject, enter the subject of your support case.
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For Description, describe your issue. If you can, describe steps to reproduce the issue.
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Choose Create case.
After you create a support case, you can view your case information to continue working with support.
To view your case information
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Open AWS Settings at https://settings.aws.com
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In the main navigation pane, choose Support.
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Choose your support case. In this view you can see all communication about your case.
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To send a reply to support, in Reply, enter your reply and then choose Send reply.
When your case is resolved, you can resolve it to remove it from AWS Settings.
To resolve your case
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Open AWS Settings at https://settings.aws.com
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In the main navigation pane, choose Support.
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Choose Resolve case.
You won't be able to access the case details after it's been resolved.
Technical support
If you are having issues with your AWS resources, you need technical support. To
access technical support, open a case in the AWS Support Center
Support if all your projects and organization are closed
If all your projects and your organization are closed, contact support by filling out
the Support
Feedback form
In the Request information section, under How can we help you, include that you are using our new AWS experience and that all your projects are closed.
Start a Business Support+ trial
You can get Business Support+ free for up to six months. Business Support+ is provided at no cost through October 31, 2026. Starting November 1, 2026, standard pricing begins and you'll receive $174 in Business Support+ credits to cover up to six months of USD $29 per month. You stay subscribed when the free period ends and credits begin, and AWS notifies you when your credit balance is running low before any full-price billing begins.
Your Business Support+ charge is $29/month or a percentage of your AWS spend, whichever
is greater. For more information, see pricing details
To start your Business Support+ trial
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Open AWS Settings at https://settings.aws.com
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In the main navigation pane, choose Support.
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Choose Start trial. This will affect all projects in your organization.
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Review the terms, select the agreement checkbox, and then choose Start trial.
You can cancel anytime with no commitment and no penalty. When you cancel, Business Support+ access ends immediately and any unused credits are forfeited. You can re-enroll at standard pricing anytime, but the Business Support+ promotional offer cannot be reinstated once canceled.
To cancel Business Support+
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Open AWS Settings at https://settings.aws.com
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In the main navigation pane, choose Support.
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Choose Cancel plan.
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Select the checkbox to acknowledge that canceling Business Support+ returns you to Basic Support immediately, that you'll lose access to the listed benefits, and that your $174 in credits will be removed and can't be reinstated.
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Choose Cancel plan to return to Basic Support.
