AWS::Connect::User AutoAcceptConfig - AWS CloudFormation
SyntaxProperties

This is the new CloudFormation Template Reference Guide. Please update your bookmarks and links. For help getting started with CloudFormation, see the AWS CloudFormation User Guide.

AWS::Connect::User AutoAcceptConfig

Configuration settings for auto-accept for a specific channel.

Syntax

To declare this entity in your CloudFormation template, use the following syntax:

JSON

{
  "AgentFirstCallbackAutoAccept" : Boolean,
  "AutoAccept" : Boolean,
  "Channel" : String
}

YAML

  AgentFirstCallbackAutoAccept: Boolean
  AutoAccept: Boolean
  Channel: String

Properties

AgentFirstCallbackAutoAccept

Indicates whether auto-accept is enabled for agent-first callbacks. This setting only applies to the VOICE channel.

Required: No

Type: Boolean

Update requires: No interruption

AutoAccept

Indicates whether auto-accept is enabled for this channel. When enabled, available agents are automatically connected to contacts from this channel.

Required: Yes

Type: Boolean

Update requires: No interruption

Channel

The channel for this auto-accept configuration. Valid values: VOICE, CHAT, TASK, EMAIL.

Required: Yes

Type: String

Allowed values: VOICE | CHAT | TASK | EMAIL

Update requires: No interruption